support

Contact us

Have a question or issue not covered below? Reach out and we'll get back to you within 2 business days.

Saving content

How do I save something to Spongee?

Tap the share button in any browser or app, then select Spongee from the share sheet. Add a quick note on why it mattered, and it's saved to your collection instantly.

How does the homescreen widget work?

Add the Spongee widget to your homescreen and it rotates through your saves roughly every 30 minutes, so you keep revisiting what you saved instead of it disappearing into your camera roll or browser history.

Can I save content without an account?

An account is required to save content, so your collection syncs across your devices and stays backed up securely.

Account

How do I create an account?

Open Spongee and sign in with your Google or Apple account — there's no separate password to set up or remember.

How do I delete my account?

Go to Settings → Account Settings → Delete Account. This immediately and permanently deletes your account and all your saves — it can't be undone. If you'd rather, email us at wenjian.kwok@gmail.com and we'll process the deletion for you.

Subscription

What does the subscription include?

A Spongee subscription unlocks the full app. New subscribers to the annual plan get a 7-day free trial; monthly plans are also available.

How do I cancel my subscription?

Subscriptions are billed and managed through your Apple ID — not through Spongee directly. Go to Settings → your name → Subscriptions → Spongee → Cancel. Cancel before your renewal date to avoid being charged for the next period.

Can I get a refund?

Refunds are handled by Apple. Contact Apple Support directly for refund requests.

Privacy & data

What data does Spongee collect?

Spongee collects your saved content and notes, your account info (email and auth details via Google or Apple), and usage data via Firebase Analytics. See our full Privacy Policy for details.

How do I request a copy of my data?

Email us at wenjian.kwok@gmail.com with the subject "Data Request" and we'll send you an export of your data.

Troubleshooting

The app is crashing or not loading

Try closing and reopening the app. If the issue persists, uninstall and reinstall Spongee. Make sure you're running the latest version from the App Store.

My saved content isn't syncing

Check your internet connection and make sure you're logged in. Pull down to refresh your collection. If the problem continues, email us with your account email and device details.